Built With Pride. Backed With Confidence.
At Old South Outfitters Co., we stand behind the quality of every product we make. Whether it’s apparel, accessories, or handcrafted woodworking items, we want you to feel completely confident when you shop with us.
Your satisfaction is our top priority — and that’s why everything we sell is backed by our Old South Guarantee.
Our Guarantee Includes:
✔ Quality You Can Trust
Every product is inspected for workmanship, materials, and accuracy.
If something isn’t right when it arrives, we’ll make it right.
✔ Hassle-Free Replacements on Defective Items
If your item arrives damaged, defective, or incorrect:
- We will replace it
- Or issue store credit
- At no additional cost to you
Just contact our support team within 7 days of delivery.
✔ Secure Shopping & Real Customer Support
We respond quickly, we’re based in South Carolina, and we treat customers the way we’d want to be treated.
✔ Honest Expectations
Some items—especially handcrafted or made-to-order products—may have natural variations.
These aren’t defects; they’re part of what makes handcrafted work unique.
What’s Not Covered
Our guarantee does not apply to:
- Normal wear and tear
- Damage caused by misuse
- Incorrect customer sizing
- Lost or stolen packages (handled by the carrier)
For returns on non-defective items, please see our Return Policy.
How to Request Help
If something isn’t right with your order, email us immediately:
Include:
- Your name
- Order number
- Photos of the issue
- A brief explanation of what happened
We’ll respond quickly and get you taken care of.
Old South Outfitters Co.
Made with pride.
Backed by our word.